Empowering staff to break rules can make customers happier

10/12/2009 | USA Today

Mediocre companies sometimes let rules get in the way of customer service, columnist Steve Strauss writes. If the culture of a business encourages managers and employees to make independent decisions to satisfy customers, the business will operate better, Strauss writes.

View Full Article in:

USA Today

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Manager, Technical Staffing
U.S. Cellular
Chicago, IL
Human Resource Director
Confidential
Salt Lake City, UT
Vice-President of Global Sales
Lindsay Corporation
Hartland, WI
Chief Operations Officer
Delta Community Supports
Blue Bell, PA
Administrative Management Specialist
Smithsonian Institute
Washington, DC