Survey: Online shoppers make complaints via social media

10/13/2009 | eConsultancy.com

A Tealeaf survey of online shoppers found that when problems arise, consumers increasingly are turning to social-media sites to share their complaints. Last year, 8% of disgruntled online shoppers complained via social-media sites, while 13% shared their negative experiences this year. The survey results indicate that online retailers would do well to focus on service and the customer experience.

View Full Article in:

eConsultancy.com

Published in Brief:

SmartBrief Job Listings for Retail

Job Title Company Location
Catalog Stylist
Neiman Marcus
Irving, Texas
URBN: Senior Analyst, Financial Planning & Analysis
URBN, INc.
Philadelphia, Pennsylvania
URBN: Director of Internal Audit
URBN, Inc.
Philadelphia, Pennsylvania
Associate Creative Director ECommerce
Walgreens
Chicago, Illinois
Business Analyst - Business Process Improvement
Toys
Wayne, New Jersey