For ultra-luxury hotels, guest catering is a must

10/15/2013 |

Todd Orlich from Montage Laguna Beach in California and Marco Selva from St. Regis Bal Harbour in Miami Beach Fla. -- both general managers at the luxury hotels -- discuss ultra-luxury hotel experiences. Orlich says his guest relations team acts as a concierge, while Selva's butlers are the brand's hallmark.

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