Be friendly when communicating with customers

10/16/2013 | Entrepreneur online

Friendliness is key when interacting with customers, even when those customers are hostile and appear ready for a fight, writes Michael Cauble, founder of Cauble Cosmetology and Cauble Communications. But don't overdo it. Keep things pleasant without seeming too personal and allow time for a solid relationship to develop, Cauble advises.

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