Column: How to pick an effective training program

10/16/2013 | Travel Weekly

A professional feel, engaging content and interactivity are just some qualities that travel agents should look for in a training program, travel training program designer Marc Mancini writes. "People remember 20% of what they hear but 90% of what they say or do. Training should therefore be a dynamic, interactive thing, with plenty of give-and-take," Mancini writes.

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