Call centers field drive-through orders

10/17/2006 | Lexington Herald-Leader (Ky.)

McDonald's, Wendy's International and CKE Restaurants are among the quickservice chains testing the viability of turning drive-through orders over to call centers in an effort to keep the car line shorter and speed overall service. Call center software provider Exit41 calculates that drive-through sales have increased an average of 8% at the 40 restaurants using its software.

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Lexington Herald-Leader (Ky.)

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