With the loss of commissions from suppliers, most notably airlines, travel agents have had to change their game plan and charge their clients service fees. In this Home-Based Travel Agent article, agents offer tips and advice about charging fees. "There is always some risk of losing clients over service fees," said Karen Lacy, a home-based agent in Los Angeles. "To minimize this risk, agents need to make themselves indispensable to a client. Return information promptly and accurately. Offer insight, attention and extra perks they could not possibly get on their own."
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