Microsoft to infuse social in CRM with InsideView alliance

10/22/2013 |

Microsoft's recently updated Dynamics CRM is going to get another boost through a strategic alliance with InsideView that will add real-time social and business intelligence support. At the end of the month, Microsoft will release business process templates that guide CRM users with step-by-step processes to improve industry-specific performance. The pairing will lead to tools that monitor news and social events that can affect company contact and account data.

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