Restaurants find new reasons to connect in the cloud

10/22/2013 | Bloomberg

Starbucks will double its use of cloud-connected Clover coffee-brewing machines that track customers' beverage preferences, and it's working on getting refrigerators that alert users when the milk is going bad. The chain and other restaurant companies and retailers are increasingly seeing the benefit from Web-connected devices, a market that's on track to hit $27 billion by 2016, according to Cisco Systems. "Technology is one more tool they can use to increase customer satisfaction and quality of service," said Hudson Riehle, senior vice president of research at the NRA.

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