United sets out to improve its passenger experience

10/23/2011

United Airlines is determined to improve its passenger experience through a number of projects that include cabin makeovers with lie-flat beds on some planes and new in-flight entertainment offerings on others. "We need to have a globally competitive airline with a globally competitive product," said CEO Jeff Smisek. Read APEX Editor's Blog.

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http://blog.apex.aero/2011/10/united-works-to-improve-and-streamline-customer-ex...

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