Column: Exceptional service -- for a fee -- is the future for travel agents

10/24/2013 | Travel Research Online

Nolan Burris, founder of Future Proof Travel Solutions, touts the merits of charging professional fees for high levels of service. Raising service quality through extra charges improves the bottom line while providing a positive experience for clients, Burris writes, and it's the future of the travel-agent business. "Think about what can happen to your service levels with an extra $200 per booking. While others struggle against rising costs and ever-diminishing commissions, these guys forge ahead putting their focus where it really counts -- service."

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