Big businesses need to learn to cope with complexity

Some companies grow too big and too complex to succeed, write Julian Birkinshaw and Suzanne Heywood. While many businesses thrive by expanding and taking on new challenges, scaling up can make management errors almost inevitable and reduce a company's ability to respond to new opportunities. "Complexity is ... a double-edged sword," they write. "For companies that don't manage it in a targeted, efficient way, it can be their undoing."

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