Columnist Ruthanne Terrero explains that some clients who are getting ready for a leisure trip may feel guilty because of the economic downturn. Terrero advises travel agents to reassure their traveling clients that all is not doom and gloom. "Keep the excitement level about travel high by steadily e-mailing them articles about the destinations they're about to visit so that they simply cannot wait to go," she writes. "These days, you've got to work harder than ever to maintain the business you've already booked, but if you're able to share your passion for the adventure they're about to embark upon, the battle is halfway won."
Published in Brief: