Web retailers focus on good service for holidays

10/28/2009 | Wall Street Journal, The

Online retailers are realizing that good customer service -- whether it be online layaways, easier-to-open packaging or consumer-generated reviews -- can set them apart this holiday season. Retailers such as Amazon and eBay are optimistic about holiday sales this year and are shifting away from price wars that can undercut their profits.

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Wall Street Journal, The

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