Grainger's Macpherson offers the keys to successful operations

10/28/2011 | DC Velocity online

Supply chains require having the skills and work ethic to manage relationships internally and with customers, says D.G. Macpherson, Grainger's senior vice president for global supply chain. "I think those are the things that are important -- making sure you have a strategic focus that is based on customer value and then working with all levels of the organization to communicate that to all team members successfully," Macpherson said.

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