IRS blunders shouldn't undermine value of training videos

10/28/2013 |

Wasteful training videos from the Internal Revenue Service and other government agencies shouldn't draw attention away from the fact that such videos can create value, writes Michelle Smith, a member of the board of Recognition Professionals International. "Well-designed training and recognition programs are based on the skillful blend of both artistic and scientific principles that long have proven to lead to the outcomes the programs were created to achieve," Smith writes.

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