Communication key to preventing misunderstandings with clients

10/30/2012 | Coloradoan (Fort Collins, Colo.), The

Clear, consistent communication with clients is paramount to preventing misunderstandings with owners about pet care, writes veterinarian Christie Long. "[W]e perform a complete verbal review with the owner of what procedures are to be performed and what the estimated cost will be. This happens whether the procedure is a nail trim or major surgery," she writes. The details of the procedure and costs are also listed on a consent form. Regarding euthanasia performed at Dr. Long's clinic, a veterinarian speaks directly with every pet owner, providing alternatives when applicable and ensuring the owner is comfortable with and ready for the decision.

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Coloradoan (Fort Collins, Colo.), The

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