Ohio county says it needs new policy for overload calls

10/30/2012 | Dayton Daily News (Ohio)

Officials in Warren County, Ohio, say they need a better way to handle times of high 9-1-1 call volumes when overload calls that get rerouted to the city of Franklin end up overwhelming that dispatch center, too. "We don’t want anybody to call 9-1-1 and get a busy signal. But to guarantee that you don’t, you’d have to put 30 dispatchers or more in the room and eventually it still might happen,” Warren County Administrator Dave Gulley said.

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Dayton Daily News (Ohio)

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