Why "can't" won't help you win and keep customers

10/31/2011 | BNET

When customers need assistance, don't say you can't help, writes Michael Hess of Skooba Design. If you're not sure what you can do, tell them you will look for a way to help. "Customers love it when they see you are on their side rather than defending a company or policy, and will be much more receptive to whatever resolution you can offer," he writes. And if it's not possible to fulfill their requests, offer alternatives, he writes.

View Full Article in:


Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Pharmacy Benefit Analyst/ Auditor
Nationwide, SL_Nationwide
Vice President, HEDIS & Performance Outcomes
Dayton, OH
Vice President, Girls and Women Strategy
United Nations Foundation
Washington, DC