Northwest Airlines looking to reshape company culture

11/1/2007 | Star Tribune (Minneapolis-St. Paul, Minn.)

Roy Bostock, Northwest Airlines' new board chairman, wants Northwest's employees and customers to know the board is serious about shifting the airline to a more customer service-driven focus. "I want these folks to know that this board of directors cares about them and is hell-bent on changing this culture and changing the attitudes in this company to make it more productive for everyone," Bostock said.

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Star Tribune (Minneapolis-St. Paul, Minn.)

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