Taking the mystery out of leadership

11/2/2009 | NYTimes.com

Clear communication is important in any leadership role, says Harvard President Drew Gilpin Faust, otherwise followers start trying to guess what the boss is thinking. Whether she's hosting ice cream socials in Harvard Yard or holding online Q-and-A sessions with alumni around the world, Faust says she's always trying to make sure that Harvard's different constituencies feel valued and included in the management process.

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