9% of BofA customers expect to leave bank, poll finds

11/3/2011 | Bloomberg

A Harris Interactive survey of banking customers found that 9% of Bank of America clients are "not at all likely" to stick with the lender. A much lower percentage of JPMorgan Chase and Wells Fargo customers felt the same way about their banks. Carol Gstalder, an executive vice president at Harris Interactive, said that new fees could prompt customers to make a change. "People know banks are looking for new ways to make up the revenue gap. This may be the start of a tipping point where long term, we may see numbers of people making a move," Ms. Gstalder said.

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