Amid falling capacity, airlines work to ease holiday travel snags

11/5/2009 | Chicago Tribune (tiered subscription model)

Deep cuts in airline capacity could lead to difficult holiday travel, experts warn. Airlines have steadily reduced available seats to keep pace with falling demand, so passengers who booked holiday travel months in advance may find their flight is no longer offered or that a smaller aircraft has been assigned to the route. Airlines say they work with customers to provide travel alternatives, including full refunds or new flights with no change fees.

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