Morton's president: Face time with workers brings success

11/5/2009 | Forbes

Despite having 5,000 employees in 81 locations worldwide, Edie Ames, president of Morton's The Steakhouse, is a hands-on manager. Getting face time with the boss helps build long-term relationships, Ames says, which is why she meets with hourly employees as well as her management team regularly. "I really want all 5,000 employees to know that we make decisions based on their feedback," Ames says.

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