How to defuse petty objections and when not to

11/6/2013 | Harvard Business Review online

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Every office has one: a person who inconsequentially objects to any idea or thought presented. The best way to discourage this behavior is to label it "captious," defined as raising petty objections. However, make sure you don't label every objection as captious because you might dismiss a smart idea, writes Neil Bearden, a professor at INSEAD.

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