Complaints continue over problems in Virgin's reservation changeover

11/7/2011 | Wall Street Journal, The

Fliers are still complaining of problems in Virgin America's online reservation system one week after the carrier switched over to Sabre. Customers report being unable to book, change or cancel flights at the company's website and of hourslong delays at check-in counters. Virgin America has sent hundreds of apologies this week through Twitter and added manpower to its customer-service line to accommodate callers as it worked to fix the problems.

View Full Article in:

Wall Street Journal, The

Published in Brief: