10 small annoyances that deter guests from repeat visits

11/7/2012 | HotelNewsNow.com

Hotels are often quick to change in response to consumer needs such as updating rooms, adding grab-and-go eating options and offering free gourmet coffee, but the little things that get overlooked can often guarantee a guest won't return, writes Pharos Hospitality president Adam Zembruski. Managers should make sure guests never have to wait in line, honor late check-out requests and catch billing errors ahead of time to avoid sending a guest to the competition, he writes.

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