Report: Agent portals are a key focus in workers' comp

11/7/2013 | Insurance Networking News

Agent portals and improvements to core-claims and policy-administration systems are among the technology priorities of workers' compensation insurers, according to a report from Novarica. Workers' comp carriers consider agent portals a crucial element in winning and keeping customers, while business intelligence can provide opportunities for the use of predictive analytics, the report said.

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