Study: Online customers are easier for B2B firms to influence

11/8/2013 | Supply & Demand Chain Executive online

It is easier for business-to-business companies to build loyalty with digital customers than those who only interact with the brand offline, according to a hybris report. The study suggests companies lacking an online strategy risk giving up their market position. "B2B companies must implement effective e-commerce strategies sooner rather than later or risk losing customers to competitors," said Brian Walker, senior vice president of strategy for hybris.

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Supply & Demand Chain Executive online

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