Zagat: Airlines not flying high with travelers

11/9/2005 | Brandweek

Airlines have been handed their worst reviews in 15 years from 5,000 regular fliers and travel agents polled by Zagat Survey. "The major carriers are in trouble and not just financially; their relations with customers are so poor, they're fortunate that passengers have few other places to turn only JetBlue seems to be satisfying customers, and even its ratings dipped slightly," said Tim Zagat, CEO of Zagat Survey.

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