Patients happier when hospital staff discuss adverse events

11/10/2009 | Boston Globe (tiered subscription model), The

A telephone survey of patients treated at 16 Massachusetts hospitals found satisfaction rates were higher when hospital staff disclosed injuries caused by adverse events in their medical care. The study showed 4 of 10 adverse events were disclosed by staff, and injuries that required additional treatment were more likely to be discussed than less serious events.

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Boston Globe (tiered subscription model), The

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