Should you check a worker's emotional baggage?

11/12/2009 | Harvard Business Review online

Management aims to influence workers' minds, while leadership aims at their hearts, Clif Reichard writes. Managers tell employees to leave their emotional baggage at home, while leaders understand that every worker is a whole person, "heart and soul, mind and brain." Dedication and loyalty are matters of the heart, according to Reichard, and they're traits that customers tend to notice.

View Full Article in:

Harvard Business Review online

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Vice President, HEDIS & Performance Outcomes
CareSource
Dayton, OH