Study: 25% of full-service banks could disappear by 2020

11/12/2013 | Forbes

Up to a quarter of full-service banks could close by 2020, according to an Accenture study that examines the effects of bank closures on customer loyalty. Two-thirds of customers surveyed report that they would view a bank branch closure as an inconvenience, and half would switch banks because of it, the study finds.

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