Key customer service lessons from Ritz-Carlton

11/14/2012 |

Ritz-Carlton hotels are known for above-and-beyond customer service, writes business performance speaker Ryan Estis, but the lessons the global company teaches can be applied even to small businesses. Among them: Teach employees to break their routine to solve customer problems, regularly have workers share stories of how they "wowed" clients, and make sure employees are empowered to meet even the wishes that customers don't articulate.

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