Carriers focus on boosting services for economy customers

11/14/2013 | New York Times (tiered subscription model), The

Some European and U.S. airlines are improving services and amenities for travelers who fly coach. For example, Delta Air Lines recently expanded its in-flight entertainment offerings using advanced technology and Air France recently increased the amount of legroom in its coach section. "Across the board it feels like everyone is upping the game," said Vicky Loomes, a trend analyst at "That sort of influences further down the pricing ladder."

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