Stay calm when addressing negative online reviews

11/14/2013 | Entrepreneur online

It's important to stay cool when people post negative online reviews of your business, writes Ivan Ristic, co-founder of communications agency Diffusion. Avoid flying off the handle and begin by determining whether the complaint is true, he recommends. If it's not accurate, you can try to have the review removed. If it is true, then craft a polite response that explains your perspective on the situation.

View Full Article in:

Entrepreneur online

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Manager, Technical Staffing
U.S. Cellular
Chicago, IL
Human Resource Director
Confidential
Salt Lake City, UT
Administrative Management Specialist
Smithsonian Institute
Washington, DC
Manager, Human Resources
L'OREAL USA
Florence, KY
Generalist - Human Resources
Marriott Hotels Resorts
Brooklyn, NY