Focus on business needs when you decide how to handle complaints

11/18/2009 | Evil HR Lady

When employees come to them with problems, human-resources professionals should decide what action to take based on "how it's best for the business to fix it," Suzanne Lucas writes. "Fixes do not always involve other people. Often the best fixes come from coaching the complainer to deal with their own problems."

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Human Resource Director
Salt Lake City, UT