Focus on business needs when you decide how to handle complaints

11/18/2009 | Evil HR Lady

When employees come to them with problems, human-resources professionals should decide what action to take based on "how it's best for the business to fix it," Suzanne Lucas writes. "Fixes do not always involve other people. Often the best fixes come from coaching the complainer to deal with their own problems."

View Full Article in:

Evil HR Lady

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Pharmacy Benefit Analyst/ Auditor
Nationwide, SL_Nationwide
Vice President, HEDIS & Performance Outcomes
Dayton, OH
Vice President, Girls and Women Strategy
United Nations Foundation
Washington, DC