Getting defensive? Think before you fight back

11/18/2013 | Harvard Business Review online

It's only natural for people to get defensive in the face of criticism -- but it's important not to come out swinging, Mark Goulston, co-founder of Heartfelt Leadership, writes in this blog post. Take a deep breath, recognize your natural impulse to defend yourself or fight back, and find a more productive response, Goulston suggests. "[O]nce you get past defending yourself and retaliating, you have a better chance of seeking a solution," he writes.

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