Serving up a unique worker retention policy

Applebee's International takes a proactive approach to retaining workers with a system of reviewing and ranking hourly employees and rewarding managers who are able to retain their better workers. Under the system, managers divide hourly workers into A players, who are the top 20%; B, the middle 60% and C, the bottom 20%, and managers' bonuses are based on how well they retain workers in the top 80%.

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