Column: Communication resolves most customer issues

11/21/2012 | Travel Research Online

Simply acknowledging customer-service issues raised by clients usually brings an agent back into customers' good graces, John Frenaye writes. "When someone comes to you with an issue (real or perceived) simply acknowledge it -- that is likely all it will take to appease him or her. If not, have a discussion and find out what it will take -- and if reasonable, work with your other travel partners to make it happen," Frenaye writes.

View Full Article in:

Travel Research Online

Published in Brief: