Delta uses customer feedback to set voice communications policy

11/21/2013 | Politico (Washington, D.C.) · WWSB-TV (Sarasota, Fla.)

Federal Communication Commission Chairman Tom Wheeler is considering lifting the ban on using cellphones in-flight. Delta Air Lines said it will continue to ban cellphones, based on customer feedback. "Delta has years of customer feedback on the impact on the customer experience and voice communications and the overwhelming sentiment is to continue with a policy that would not allow voice communications while in flight," the airline said in a statement. Meanwhile, American Airlines and United Airlines said they would study the issue first. "If everyone starts doing it and it becomes culturally acceptable, we'd have to consider it," said Southwest Airlines spokesman Brad Hawkins.

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Politico (Washington, D.C.) · WWSB-TV (Sarasota, Fla.)

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