Hyatt uses social media to connect guests with experts

11/21/2013 | HotelsMag.com (free registration)

A new program at Hyatt Hotels Corp. will connect travelers with experts who can address their questions about travel via digital and social media. Hilton is inviting travelers to share topics on the Hyatt Place Facebook page and to join upcoming Twitter chats. "We are committed to keeping a finger on the pulse of our guests' needs, and by adding new experts based on guest feedback, we'll be able to ensure we are arming them with tips and tools for an uncomplicated travel experience from start to finish," said Chris Walker, vice president of brands, Hyatt Place.

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