United Airlines is revamping its aircraft, clubs and boarding gates in a massive investment designed to overhaul its image and reconnect with customers. United has boosted its on-time performance ranking to No. 2 for the first nine months of the year, allowing it to focus on more esoteric areas, including its cabin interiors. The carrier is gutting its aircraft one by one, giving planes a complete makeover in just four days. Airline consultant Darryl Jenkins says United's new emphasis is right on target. "They're doing what airline people ought to be doing: having good-looking planes flying the schedule."
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