United to test "LineBuster" technology at O'Hare

11/23/2009 | USA Today

United Airlines will use the busy Thanksgiving travel period to test a new customer-service technology at Chicago O'Hare. Dubbed LineBuster, the hand-held device allows workers to ID passengers who have been automatically re-booked following a missed connection, allowing them to move directly to ticketing kiosks rather than wait in line to speak with an agent.

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