Mentoring shifts into reverse mode to shore up tech skills

11/27/2011 | Wall Street Journal, The

Social media technology and new communication tools are changing the traditional mentor program at some companies as younger workers are being tapped to help experienced older workers get up to speed on technology. The reverse-mentoring approach reduces turnover as it provides younger workers interaction with higher-level company leaders, promotes loyalty and builds trust, workers say.

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Wall Street Journal, The

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