Why real leaders never lose their tempers

11/28/2010 | New York Times (tiered subscription model), The

Business leaders should never lose their temper or put their workers on the defensive, says Iron Mountain CEO Bob Brennan. Acting aggressively is easy to do, but it's rarely effective and it tends to poison team dynamics. "Some people might euphemistically refer to that as passion, and I say malarkey. ... It's bad behavior, and has the wrong impact," Brennan says.

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New York Times (tiered subscription model), The