United-Continental merger has "come a long way," CEO says

11/28/2012 | New York Times (tiered subscription model), The

Two years after its merger with Continental, United is still struggling with financial and operational problems from the integration of the airlines. Most recently, a computer glitch delayed 250 flights globally for about two hours -- the same day that the carrier's inaugural 787 Dreamliner flight took place. "The integration of two airlines takes years. It's very complex. If you look at where we were two years ago, we've come a long way," said CEO Jeffery A. Smisek.

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New York Times (tiered subscription model), The

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