Travelers gripe the least about Virgin America, survey finds

11/29/2010 | USA Today

Virgin America received the best ratings from travelers asked to rank airlines on comfort, service and food. Since Zagat Survey's annual poll began in 2001, opinions of U.S. airlines overall have dropped. "People today are grousing about just about everything dealing with the airline industry," Zagat Survey CEO Tim Zagat says. "Many other industries would not want their customers to feel like those in the airline industry."

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