5 tips for responding to disgruntled customers on social media

11/29/2012 | Entrepreneur online

If a dissatisfied customer is slamming your brand on social media, you should react quickly, try to resolve the issue and avoid showing your frustration, Scott Levy of Fuel Online writes. "Taking the high road and not replying with negativity sets you up for the win in the eyes of anyone who's following along," he writes.

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