Canada's merchants find free shipping a must

Online retailers of all sizes say Canadian consumers have come to expect free shipping, and some small merchants say they have to offer the perk despite the bite it takes out of the bottom line. "It’s huge. ... That’s the single largest expense doing business online -- the shipping," said Karla Barton, owner of Langley, B.C.-based jewellery website CharmJunction.

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Globe and Mail (Toronto) (tiered subscription model), The

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